FAQ

Creating your Spinado Casino account takes just a few minutes. Visit our homepage and click the "Register" button, then fill out the registration form with your personal details including full name, email address, date of birth, and preferred currency. You can choose from USD, EUR, CAD, AUD, or NZD as your account currency. Make sure to use accurate information as this will be verified later during the KYC process. Create a strong password and agree to our terms and conditions. Once you submit the form, check your email for a verification link to activate your account. After registration, you'll automatically receive 20 free spins on selected games including Lady Wolf Moon MEGAWAYS, Elvis Frog, or Wild West. These no-deposit spins come with 40x wagering requirements and help you get started without any initial investment.

New players at Spinado Casino enjoy a generous multi-deposit welcome package designed to maximize your initial gaming experience. Your first deposit receives a massive 200% match bonus with a minimum deposit of just $20. This means depositing $100 gives you $300 total to play with, subject to 45x wagering requirements. The welcome journey continues with your second deposit, where you'll receive 20 free spins on Aztec Magic Megaways when you deposit $50 or more. Your third deposit unlocks a 100% match bonus when you deposit $100 or more, effectively doubling your funds again. Remember to activate each bonus before making your deposit by clicking the "Activate" button in your account dashboard. All deposit bonuses have a maximum bet limit of $2.50 during wagering, and you'll need to complete the playthrough requirements before withdrawing any winnings.

Spinado Casino offers 20 free spins as a no-deposit welcome bonus, and the best part is that no bonus code is required. Simply register your account, check your notifications section, and select one of the eligible games: Lady Wolf Moon MEGAWAYS, Elvis Frog, or Wild West. These free spins are credited automatically after account creation and come with 40x wagering requirements on the bonus amount won. There's no expiration date on these spins, so you can use them whenever you're ready to start playing. Currently, we don't offer additional no-deposit bonus codes beyond the welcome free spins. However, keep an eye on your email and account notifications for special promotional codes that may be offered to existing players during special events or seasonal campaigns.

Spinado Casino accepts major credit cards including Visa and MasterCard for both deposits and withdrawals. These payment methods are secure, widely accepted, and process quickly to get you playing faster. Deposit transactions typically process instantly, allowing you to start playing immediately after funding your account. The minimum deposit amount is $20 for most bonuses, making it accessible for players with different budgets. Withdrawal processing times may vary depending on your chosen method and account verification status. We recommend completing your KYC verification early to avoid any delays when you're ready to cash out your winnings. All transactions are protected by advanced encryption technology to keep your financial information secure.

Wagering requirements determine how many times you must play through bonus funds before you can withdraw winnings. At Spinado Casino, different bonuses carry different requirements: welcome deposit bonuses have 45x wagering, while free spins bonuses require 40x wagering on winnings. For example, if you receive a $100 bonus with 45x wagering, you'll need to place $4,500 in total bets before the bonus converts to withdrawable cash. Only real money and bonus funds count toward these requirements, and different games contribute different percentages to the playthrough. Slots typically contribute 100% toward wagering requirements, while table games like blackjack and roulette may contribute less or be excluded entirely. Always check the specific terms for each bonus, and remember that the maximum bet during wagering is $2.50 for deposit bonuses to ensure fair play.

Absolutely! Spinado Casino is fully optimized for mobile gaming, allowing you to enjoy your favorite slots and table games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices through your web browser—no app download required. The mobile experience includes access to the same extensive game library featuring providers like NetEnt, Pragmatic Play, Evolution Gaming, and many others. You can make deposits, claim bonuses, contact customer support, and manage your account just as easily as on desktop. Mobile gameplay maintains the same high-quality graphics, smooth animations, and exciting features you'd expect from desktop gaming. Whether you're commuting, taking a break, or relaxing at home, your favorite casino games are always just a tap away.

Spinado Casino partners with over 80 leading software providers to deliver an exceptional gaming experience. Major names include NetEnt, Microgaming, Pragmatic Play, Evolution Gaming, Playtech, and Big Time Gaming, ensuring you have access to the latest and most popular titles. Our diverse provider network means you'll find everything from classic slots and progressive jackpots to innovative Megaways games and immersive live dealer experiences. Popular providers like Hacksaw Gaming, No Limit City, and Push Gaming bring cutting-edge gameplay mechanics and stunning visuals. This extensive partnership allows us to offer thousands of games across all categories, from traditional fruit machines to modern video slots with complex bonus features. New games are added regularly, so there's always something fresh to try regardless of your gaming preferences.

Yes, Spinado Casino operates under proper licensing and regulation to ensure fair gaming and player protection. We maintain strict compliance with international gaming standards and undergo regular audits to verify game fairness and random number generation. Our licensing ensures that all games use certified Random Number Generators (RNGs), meaning every spin, card deal, and dice roll is completely random and fair. Player funds are kept in segregated accounts separate from operational funds, providing additional security for your deposits. We also implement responsible gambling measures including deposit limits, time limits, and self-exclusion options. Our commitment to regulatory compliance means you can play with confidence knowing that Spinado Casino meets the highest industry standards for security and fairness.

Account verification, also known as Know Your Customer (KYC), is a standard security procedure required at all licensed online casinos. At Spinado Casino, you'll need to verify your identity before making your first withdrawal to comply with anti-money laundering regulations. The verification process typically requires three documents: a government-issued photo ID (passport or driver's license), proof of address (utility bill or bank statement from the last three months), and proof of your payment method (bank statement or card photo showing only the first six and last four digits). Upload clear, high-quality images of these documents through your account dashboard or email them to our support team. Verification usually takes 24-48 hours to complete. We recommend starting this process early, even before you're ready to withdraw, to avoid any delays when you want to cash out your winnings.

If you encounter technical problems while playing at Spinado Casino, start with basic troubleshooting steps. Clear your browser cache and cookies, ensure you have a stable internet connection, and try refreshing the page. Sometimes switching browsers or devices can resolve compatibility issues. For game-specific problems like frozen screens or disconnected sessions, check your account balance first—any interrupted gameplay is typically restored automatically, and any winnings are credited to your account. Most technical issues resolve themselves within a few minutes. If problems persist, contact our customer support team immediately through live chat or email at en_support@spinado.email. Provide details about the issue, including the game you were playing, your device type, and any error messages you received. Our technical team can investigate and resolve more complex issues quickly.

Spinado Casino is committed to promoting responsible gambling and provides several tools to help you maintain control over your gaming activity. You can set daily, weekly, or monthly deposit limits through your account settings, and these limits can only be increased after a cooling-off period. Time management tools allow you to set session limits, reminding you when you've been playing for a specified duration. You can also set loss limits to prevent spending more than you can afford, and these limits reset according to your chosen timeframe. If you need a break from gambling, we offer self-exclusion options ranging from 24 hours to permanent account closure. During self-exclusion periods, you won't be able to access your account or receive promotional materials. We also provide links to professional gambling support organizations for additional help if needed.

Spinado Casino offers multiple ways to get help when you need it. Our live chat feature provides instant assistance and is available 24/7 through your account dashboard or the casino website. This is typically the fastest way to resolve questions about bonuses, account issues, or technical problems. For more detailed inquiries or when you need to send documents, email our support team at en_support@spinado.email. Email responses typically arrive within a few hours during business hours, and our team can handle complex account matters or verification questions. We also maintain a comprehensive FAQ section that covers common topics and can often provide immediate answers to basic questions. Whether you prefer instant chat support or detailed email communication, our friendly customer service team is ready to help make your gaming experience as smooth as possible.